Our Policy
RETURNS &
EXCHANGES
24-HOUR WINDOW
Returns must be initiated within 24 hours of receiving your delivery.
UNUSED & TAGGED
Items must be unworn, unwashed and returned with all original tags attached.
EXCHANGE OR REFUND
Choose between a size exchange or a full refund to your original payment method.
HOW TO RETURN
Contact Us
Email us at returns@evolveke.com or WhatsApp us within 24 hours of receiving your order. Include your order number and reason for return.
Pack Your Items
Place the items in their original packaging if possible. Make sure all tags are still attached and the items are unworn and unwashed.
Drop Off
Our team will arrange a courier pickup or direct you to the nearest drop-off point. Return shipping costs are covered by the customer unless the item is defective.
Refund Processed
Once we receive and inspect the items, your refund or exchange will be processed within 3-5 business days.
WHAT WE ACCEPT
Eligible for Return
- ✓ Items returned within 24 hours
- ✓ Unworn and unwashed items
- ✓ Items with original tags
- ✓ Items in original packaging
- ✓ Wrong size received
- ✓ Defective or damaged items
Not Eligible
- ✕ Items returned after 24 hours
- ✕ Worn or washed items
- ✕ Items without tags
- ✕ Sale or discounted items
- ✕ Digital products
- ✕ Customised or personalised items
START A RETURN
Have your order number ready and contact us within 24 hours of delivery.
QUICK ANSWERS
How long do refunds take?
3–5 business days after we receive and inspect your item.
Who pays for return shipping?
The customer covers return shipping unless the item is defective or we sent the wrong item.
Can I exchange for a different style?
We only exchange for the same style in a different size or colour. For a different style, please return and place a new order.
What if my item is defective?
Contact us immediately with photos of the defect. We will arrange a free return and replacement or full refund.
Still have questions about your return?
Contact Us